1. Order Processing
a. Order Confirmation
Once you place an order on our website, you will receive an order confirmation email containing your order details. Please review the email carefully to ensure all information is correct.
b. Processing Time
Orders are typically processed within 1-2 business days. Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
Note: Processing times may vary depending on product availability, order volume, and shipping destinations. In case of any delays, we will notify you promptly via email.
2. Shipping Methods and Rates
Available Shipping Methods
We offer a range of shipping options to accommodate different delivery needs:
- Standard Shipping: Delivered within 5-7 business days (depending on location)
- Expedited Shipping: Delivered within 2-3 business days (depending on location)
- International Shipping: Available to select countries (delivery times may vary)
Shipping fees will be calculated at checkout based on the shipping method and the destination address. You can view the available shipping options and rates before completing your purchase.
3. Shipping Destinations
We currently ship to the following locations:
- Domestic: We ship to all regions within India.
- International: We ship to select international destinations. Shipping fees and delivery times vary by country.
For international orders, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the shipping costs.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your shipment on the carrier's website. If you did not receive tracking details, please check your spam folder or contact our customer service team for assistance.
5. Shipping Delays
While we make every effort to ensure timely delivery, factors beyond our control, such as weather conditions, natural disasters, holidays, and customs processing (for international orders), may cause delays. We are not responsible for shipping delays caused by these external factors.
If your order has been delayed or if you have any concerns regarding your shipment, please feel free to reach out to our customer support team for assistance.
6. Shipping Restrictions
Due to legal, regulatory, or logistical reasons, we are unable to ship certain products to some destinations. If your order contains restricted items, we will notify you and offer alternatives where possible.
7. Lost or Damaged Shipments
a. Lost Shipments
If your package is marked as delivered but you did not receive it, please contact the carrier directly to investigate the matter. If the issue is not resolved, please contact our customer service team, and we will assist you in filing a claim.
b. Damaged Shipments
If your product arrives damaged, please notify us within 7 days of receiving your order. Provide photographic evidence of the damaged items and the packaging, and we will arrange a replacement or refund, depending on the situation.
8. Address Errors
Please ensure that the shipping address you provide at checkout is complete and accurate. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address. If an address error is identified after you’ve placed your order, please contact us immediately, and we will make every effort to correct it before the package ships. If the package has already shipped, additional charges may apply to reship the order.
9. Customs, Duties, and Taxes (International Orders)
For international orders, please be aware that:
- Customs Duties and Taxes: Import duties, taxes, and any other charges may apply when the package reaches its destination. These are the responsibility of the customer.
- Customs Clearance: Customs procedures may cause delays beyond our control. You may contact your local customs office for more information on potential delays.
10. Contact Us
If you have any questions or concerns regarding your order or shipping, our customer service team is here to assist you.
Email: customercare@sakhiveda.com