Shipping policy

 

Shipping & Cancellation Policy – SakhiVeda

Currency & Payment

All prices on our website are listed in Indian Rupees (INR), and all payments are processed in INR. SakhiVeda accepts payments via Razorpay. Please do not share credit card details over email, as it is not a secure communication method.

Shipping Within India

We use trusted ground courier services for deliveries within India. Shipping timelines typically range from 7 to 10 business days, depending on your state or area. Some PIN codes may not be eligible for Cash on Delivery (COD).

  • All Prepaid Orders will get Free Delivery

Please note: We currently do not ship internationally. However, orders can be delivered to any valid address within India.

Damaged or Defective Products

If you receive a damaged product, please register a complaint immediately at care@sakhiveda.com. Only one replacement or return is allowed per order. We advise customers not to accept any visibly damaged or tampered packages.

Offers & Promotions

To redeem a promotional offer:

  • Log into your account and enter the promo code at checkout.

  • Offer codes are case-sensitive and must be used exactly as provided.

  • Only one promo code can be applied per order.

  • Offers do not apply to already discounted items.

Secure Shopping

SakhiVeda uses Secure Sockets Layer (SSL) technology to ensure your data is encrypted and protected during online transactions. Your personal and payment information is kept confidential through industry-standard security protocols.

Order Confirmation & Tracking

Once your order is successfully placed, you'll receive an email confirmation with your order number. When your order is shipped, you will receive tracking details via email or SMS. You can track your order from your account page or through the link in the footer of our website.

Order Cancellation Policy

Customer-Initiated Cancellations

Orders can only be cancelled within 4 hours of placing them. To request cancellation, contact us at care@sakhiveda.com. If the order has already been processed or shipped, it cannot be cancelled.

SakhiVeda-Initiated Cancellations

In rare cases, we may cancel an order due to:

  • Product unavailability or stock issues

  • Quantity limitations

  • Pricing or product information errors

  • Incomplete or incorrect address

  • Delivery to non-serviceable locations

We may also contact you for additional verification if required. If your order is cancelled post-payment, a full refund will be initiated and may take up to 15 business days, depending on your bank.

Refunds & Loyalty Points

  • If a discount code or loyalty points were used for a cancelled order, the voucher will not be reissued, but loyalty points will be credited back to your account.

  • Shipping and COD charges are non-refundable.

  • Refunds are processed within 15 business days for prepaid orders. For wallet refunds, credit may reflect within 24 hours.

Maximum Purchase Policy

All SakhiVeda products and offers are for personal use only. Some items may have a maximum purchase limit. Repeat purchases exceeding this limit within a two-week window may be restricted or cancelled. Reselling our products is strictly prohibited and may lead to legal action.

Order Issues

For any concerns related to your order, shipment, or refunds, please reach out to our customer support team at:
📧 care@sakhiveda.com